ensure that you use the correct reference number (Pta002976) for the correct allocation.
performance of applications and take action to correct deficiencies based on consultation with stakeholders relevant stakeholders. CUSTOMER SERVICE & TCF Maintain as high level of service to customers (internal and and external) according to the service standards as set by the company. Ensure all customers are treated which include Agile and Water Fall. Financial services industry knowledge and experience beneficial.
and problem-solving skills to deliver support services for business applications The successful candidate customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders to determine cause of issues and appropriate corrective action Provide system knowledge and consultancy integrity within the system Ensure all critical services/systems are monitored Provide clear, professional
outsourcing agreements, and relationship management with service providers. Requirements : Matric/Grade 12 Relevant applications Manage the relationship with the service providers Ensure company DRP is implemented and control Ensure all updates are installed in the corrected controlled way (WSUS/WDS) Only company users able Monitor and report on any SLA breaches Manage all service providers Please take note: if you have not been
RFQ/RFP submissions. Regular verification of the correctness of contract purchase pricing. Tracking and reporting Management Analysing master data and ensuring correct item grouping Regular review of supply lead times
RFQ/RFP submissions. Regular verification of the correctness of contract purchase pricing. Tracking and reporting Management Analysing master data and ensuring correct item grouping Regular review of supply lead times
root cause analyses to determine and implement corrective actions to prevent reoccurrence of issues Identify performed adequately. Articulate and implement corrective action to ensure master data is appropriately business experience (incl. sales, rental and machine servicing / maintenance) SKILLS Communication & interpersonal
systems to Managed Services Providers, Internt Service Providers and Wireless Internet Service Providers . Minimum skills, both verbal and written. Excellent customer services skills Proficiency in Microsoft Office suite (Word
incidents and outages and drive execution of the corrective measures within the digital solutions landscape;
iOCO Infrastructure Services Invites You to Explore Possibilities.
We are seeking a Field technical expertise, leadership skills, and customer service acumen.
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What you’ll d expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding