Job Purpose: The primary purpose of the Customer Service Representative role is to create the highest level OEC system, mail or similar, regarding parts and services sold by the company in South Africa. Main subject Administration) • 1–3-year experience in Customer Service roles/ order processing and Maintenance • Technical
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product our Team Leader: Client Service, who is accountable for all Laureate Service functions. Your qualifications:
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth sustainability. How you'll role As a customer service agent at this scaling startup, you will play a position is ideal for individuals adept at customer service, focusing on financial management, issue resolution mandates, and ensuring all financial setups are correct Customer interaction (15%): address incoming calls
Job Purpose: The primary purpose of the Customer Service Representative role is to create the highest level OEC system, mail or similar, regarding parts and services sold by the company in South Africa. Main subject Administration) • 1–3-year experience in Customer Service roles/ order processing and Maintenance • Technical
turnaround times Ensure all membership documents are correctly uploaded on the system Process membership amendments from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive
turnaround times Ensure all membership documents are correctly uploaded on the system Process membership amendments from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive
existing clients are satisfied with the products and service
Collect and deliver samples for colour matching
Network with other service providers in the industry to obtain information
specials and promotions, as well as to purchase the correct products for their application needs
Deliveries
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth position is ideal for individuals adept at customer service, focusing on financial management, issue resolution mandates, and ensuring all financial setups are correct Customer interaction (15%): address incoming calls
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain