Reference: PTA000709-TM-1 We are seeking a highly motivated Campaign Manager to join our Client. The ideal candidate will possess intermediate Excel certification, impeccable attention to detail, excellent communication skills, and the ability to work autonomously. Creativity in drafting new SMS or
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre quality, during every interaction, showing that we care and that to us investing is personal. Your role resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager team members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct assessments. Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager team members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct assessments. Manage debtor engagement escalations. Achieve call centre performance KPIs. Create and implement incentive incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre quality, during every interaction, showing that we care and that to us investing is personal. Your role resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing
our client's Legal Collections team in a busy call center environment. The successful candidate will be and training - Monitor team performance, including call quality, adherence to collection guidelines, and operates within compliance - Handle escalated customer inquiries or complaints in a professional and Collaborate with other departments to resolve customer issues and improve processes - Identify training experience in legal collections, preferably in a call center environment - Proven experience in team management
Title: Customer Service Representative
Our client, based Hermanus, is looking to hire an Customer Service Representative to join their
Job overview:
The Customer Services Representative (CSR) is a key member role is responsible for end-to-end delivery of customer outcomes and will facilitate and administer processes mutually agreed customer outcomes. It will furthermore act as conduit between business and customers (after customer
Customer Training Support Consultant (POS 24063)
Somerset West
R 20 000 packages
Closing Date: 31 March 2024
Complete Compliance Manager deliverables Support with Client Onsite and Remote audits Partner with support and gloal teams for compliance deliverables Partner with Operations teams to drive risk training, process controls and Risk assessments Partner with global risk teams to enhance process control
NWI001757-HSM-1 Calling all Customer Experience Seasoned professionals to apply Are you a customer-centric leader exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their global commercial will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions service excellence, and acting as the voice of the customer in all decision-making processes. Key Responsibilities: across all business units. Develop comprehensive customer journeys and micro-journeys catalogue, along with