OVERALL OBJECTIVES To ensure the best service to customers, MSC branches nationally and MSC Geneva is years reefer/shipping experience essential Customer Services Orientation Excellent Communication and Interpersonal
OVERALL OBJECTIVES To ensure the best service to customers, MSC branches nationally and MSC Geneva is years reefer/shipping experience essential Customer Services Orientation Excellent Communication and Interpersonal
the suppliers and build relationships to ensure service levels are achieved. Performance Monitoring: Monitor insurance documentation are in order. Customer Service: Attend to customer complaints and inquiries, resolve delivery issues, and provide exceptional service to customers. Continuous Improvement: Identify opportunities
the suppliers and build relationships to ensure service levels are achieved. Performance Monitoring: Monitor insurance documentation are in order. Customer Service: Attend to customer complaints and inquiries, resolve delivery issues, and provide exceptional service to customers. Continuous Improvement: Identify opportunities
the suppliers and build relationships to ensure service levels are achieved. Performance Monitoring: Monitor insurance documentation are in order. Customer Service: Attend to customer complaints and inquiries, resolve delivery issues, and provide exceptional service to customers. Continuous Improvement: Identify opportunities
the suppliers and build relationships to ensure service levels are achieved.
the suppliers and build relationships to ensure service levels are achieved. Performance Monitoring: Monitor insurance documentation are in order. Customer Service: Attend to customer complaints and inquiries, resolve delivery issues, and provide exceptional service to customers. Continuous Improvement: Identify opportunities
to the requirements of the customer
Evaluate and follow up on service levels
Liaise with are of the correct criteria
Inform the customer immediately if there are any delivery delays
delays
Handle and document all queries and customer complaints
Monitor and compile daily and monthly ensure the driver signs for each POD
Ensure customer satisfaction both internally and externally
Quality, Health, and Safety:
Ensure that customer KPIs are known, understood, measured, managed
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver signs for each POD • Ensure customer satisfaction both internally and externally • productive. Quality, Health, and Safety: • Ensure that customer KPI's are known, understood, measured, managed
conform to the requirements of the customer • Evaluate and follow up on service levels • Liaise with various KPI's are of the correct criteria • Inform the customer immediately if there are any delivery delays • • Handle and document all queries and customer complaints • Monitor and compile daily and monthly reports ensure the driver signs for each POD • Ensure customer satisfaction both internally and externally • productive. Quality, Health, and Safety: • Ensure that customer KPI's are known, understood, measured, managed