looking for a suitably qualified and experienced Customer Service Representative to join our dynamic team. Ensure time. Telephonic orders must be checked with the customer on the line to ensure the account number and order Manage the day-to-day requirements of our Customers. Resolve Customer queries/complaints in a timely manner working as a team effort to maintain high levels of service. Support the management structure and carry out and aid internal and external Customers with queries. Strong Customer facing skills, including clear
present company products Demonstrate products to customers Assist management in identifying viable marketing
ensure that the business unit achieves maximum customer service and revenue KEY RESULT AREA PERFORMANCE STANDARDS/INDICATORS into Cargo Wise Send booking confirmations to customer Monitor booking placed, confirm cargo is on the bills prior to sending to customer and get draft confirmation from the customer · On vessel sailing check SOB details and confirm to customer Get release documentation from the customer Request for shipment release sheet. Obtain invoices/costs from all the relevant service providers, ensuring that the invoices are checked
GAMING/GAMBLING SECTOR We are looking for a Customer-oriented Service Sales Representative, fluent in English will report directly to the Team Leader and Customer Service Manager. Key Duties and Responsibilities: clients to forge trust, loyalty, and superior service to enhance the clients gaming experience. Work environment including night shifts. Knowledge of customer service principles and practices. Numeric, oral, and pressure. Desired Skills Customer Service Agent Customer Service Principles Customer-oriented Promoting Outbound
present company products Demonstrate products to customers Assist management in identifying viable marketing
responsible for:
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
from a Freight Forwarding Company is seeking a Customs Broker to join their team
This will be to
Requirements:
Needs to have experience working with customer in terms of Technical/Systems support
Answer
candidate who will be able to develop into a Client Services Account Manager to handle their own portfolios