Deliver 5-star, in-person support to driver-partners and riders.
Reviewing and approving vehicle documents.
Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment).
Assist with events and promotions as needed.
Walk driver-partners through
Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock feedback to customers (internal and external) on loading dates. Request quotations from 3x FF service providers nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly Process customer orders for delivery at destination and arrange delivery with 3 PL service providers
Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service excellent communication abilities, and a customer-centric approach to service delivery.
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What expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock feedback to customers (internal and external) on loading dates. Request quotations from 3x FF service providers nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly Process customer orders for delivery at destination and arrange delivery with 3 PL service providers
considered at this stage Deal effectively with customer queries and complaints Communicate personally Good communication 6 - 12 months Face to face customer experience Presentable Salary : R40 per hour ONLY
Must have traceable work references Strong Customer service and negotiating skills Meet sales targets Establishes plans and strategies to expand the customer base in the marketing area Sober Habits Stable history Achieve and exceed monthly sales targets Service existing clients Searching for new products Cold
other resolver group (internal and external) like Service Provider, TAC, etc Identifies problems and errors errors before they impact a client's service Provides Assistance to L1 Security Engineers for better initial journey Moderate level years of relevant managed services experience handling cross technology infrastructure level knowledge in ticketing tools preferably Service Now Moderate level working knowledge of ITIL processes Infrastructure Cloud Networking Cloud Security Cloud Services Management Computing Database Tuning Data Networking
correctly and consistently Individual and team service delivery against agreed SLAs and KPIs Adherence procedures, standards and measures of quality and customer satisfaction Excellent end user adoption, uptake systems. External Services Management Monitor and ensure alignment of external services as specified in maintain healthy relationships with the relevant service providers. Ensure contract agreements are in place
information as per business partner requirements. Customer Experience: Builds and maintains a healthy professional partners. Continually impress their partners and customers by striving to go the extra mile in everything line with policy wordings. Provides excellent customer service through on-going engagement, responsiveness Ensures that the principles of TCF (Treating Customers Fairly) are embodied in processes and practices required. Previous work experience in the financial services environment would be a distinct advantage. Experience
overview : Our client is a Scaffolding rental service establishment located in Amanzimtoti Desired Experience