To provide face to face service to customers / members that visit the clients offices and to deliver deliver on the scheme service level agreements to ensure the required customer focus standards are delivered delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance at the required standards Operational risk and governance structures, measures and frameworks are complied
To provide face to face service to customers / members that visit the clients offices and to deliver deliver on the scheme service level agreements to ensure the required customer focus standards are delivered delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance at the required standards Operational risk and governance structures, measures and frameworks are complied
related to claims. Customer Ensure own understanding and adherence to customer service delivery and Treating Treating the Customer Fairly (TCF) principles to provide specialist support and guidance. Ensure that workflow the effective resolution of customer queries in order to promote customer satisfaction and retention. associated with area of specialisation. Governance Comply to set governance and compliance procedures and processes Behavioural Competencies Customer Orientation The ability to interact with customers in an effective and efficient
related to claims. Customer Ensure own understanding and adherence to customer service delivery and Treating Treating the Customer Fairly (TCF) principles to provide specialist support and guidance. Ensure that workflow the effective resolution of customer queries in order to promote customer satisfaction and retention. associated with area of specialisation. Governance Comply to set governance and compliance procedures and processes Behavioural Competencies Customer Orientation The ability to interact with customers in an effective and efficient
new and existing customers within SAP. Monitor credit limits and terms for customers, ensuring compliance and procedures. Collaborate with sales and customer service teams to resolve credit-related issues and discrepancies. Collections: Initiate contact with customers regarding overdue payments via phone, email, or or letters. Maintain accurate records of customer communications and payment commitments in SAP. Work Excellent communication and negotiation skills, with a customer-focused approach. Detail-oriented with the ability
companies for goods purchased and services rendered, transfer of funds to government institutions, public and REQUIREMENTS KNOWLEDGE Knowledge of public Service Act, Public Service Regulations, Prescripts and policies
committed to excellence and innovation in financial services. We are currently seeking a meticulous Risk Event
continuous improvement Deal with complex matters Governance Must have: Advanced diploma / degree Advantage: continuous improvement Deal with complex matters Governance Must have: Advanced diploma / degree Advantage:
continuous improvement Deal with complex matters Governance Must have: Advanced diploma / degree Advantage: continuous improvement Deal with complex matters Governance Must have: Advanced diploma / degree Advantage:
necessary approvals before spend in accordance with Governance measures in place, ensure timely accrual of cost Commercial Direct Channel of Trade and Overland customers. Accurate cash flow forecasts presented within budget, quarterly BU Exco forecast, Board and Governance submissions. Support Business Partners and Finance requirements, guidelines and instructions relating to governing bodies and organizations, both internally and functional management of the set of processes, customs, policies, laws, and institutions affecting the