To lead a team of professional staff to ensure the management of financial and clinical risks through maintained at the required standards for the team Implemented team operational risk and governance structures financial goals and targets Operating Model: Implement team operational plans and manage that the defined delivery through supporting, and being supported by other teams within and linked to the department / project Identify improve the team's core operational internal processes and internal supply chain Resolve team operational
reported on customer bank accounts (online / card fraud) Provide excellent customer service to cardholders timelines for investigation and resolution of customer disputes / cases are met Ensure that all stakeholders timeously Review staff interactions with customers to gauge customer services levels Identify gaps in existing incidents) Monitor the Case Management System Ensure that team members complete mandatory training on systems and followed relating to online fraud incidents Maintain customer centric throughout case lifecycle Monitor the
Position: Team Leader: Care Operations
Department: Bonitas Hospital Management Services
Grade: Services
Grade: B3M2 Position
Purpose: To lead a team of professional staff to ensure the management of financial Leadership:
-Lead and inspire your people and drive team collaboration.
-Develop and support your people their strengths and styles.
-Coach and enable team to maximize their potential.
-Empower your
-Recognize and appreciate excellence and team collaboration in real -time. Continuous improve
Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service
to join our team. The successful candidate will play a vital role in ensuring customer satisfaction
e the resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
ticket acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management
reported on customer bank accounts (online / card fraud) Provide excellent customer service to cardholders timelines for investigation and resolution of customer disputes / cases are met Ensure that all stakeholders timeously Review staff interactions with customers to gauge customer services levels Identify gaps in existing incidents) Monitor the Case Management System Ensure that team members complete mandatory training on systems and followed relating to online fraud incidents Maintain customer centric throughout case lifecycle Monitor the
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
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