are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective providing exceptional customer service and sales support to our clients. The Frontline Customer and Sales Support Support will report to the Customer Business Development Manager.
Ethos and Values:
customer inquiries via phone, email, and live chat.
products fit for their purpose • Management of Key customer relationships • Developing solutions to solve for their purpose. • To ensure all aspects of customer relationships are maintained in good order through achieve established sales targets, understand the customer buying cycles and forecast future sales. • Thoroughly responsibility with accountability for allocated key customer relationships, maintaining effective and reliable ensuring aftermarket product support with each Key customer, attend regular engineering meetings and become
to be responsible for the Bi sales force and customers by bringing deep or specific product and application help understand the customer's application, aid selection, put Bi product in customer's specifications and deals. By creating a high level of trust in the customer network gather information to help create Go-to-Market support to our field sales, internal sales and to customer With the M&S team develop a market saturation differentiators Adaption of the Bi offer to meet the customer application Assess market competition by comparing
establish sales goals.
5 years experience Customer service Tele sales Direct sales Identifying customer needs Track and document records Meet sales goals Providing information to customers Consultant: RUVINA BALLARAM - Dante Personnel
Developing Personal Customer Database: Maintain and expand a comprehensive customer database including Meters users. Customer Outreach: Continuously identify and engage both new and existing customers to foster Management: Determine appropriate pricing for each customer within established parameters to optimise profitability preparation of customer quotes. Order Management: Regularly evaluate backorders for assigned customers, liaising liaising with production to meet and exceed customer expectations. Sales Reporting: Prepare and submit comprehensive
Developing Personal Customer Database: Maintain and expand a comprehensive customer database including Meters users. Customer Outreach: Continuously identify and engage both new and existing customers to foster Management: Determine appropriate pricing for each customer within established parameters to optimise profitability preparation of customer quotes. Order Management: Regularly evaluate backorders for assigned customers, liaising liaising with production to meet and exceed customer expectations. Sales Reporting: Prepare and submit comprehensive
profitable customer relationships Identify new business opportunities, meet with customers and close deals revenue and gross profit objectives Deal with customers professionally and provide excellent service Provide Provide support to LMI's, sales staff and customers Prepare and submit quotations Guide, mentor and develop sell other products and services to existing customers Commercial and Operational Understand and be able to explain our Terms and Conditions of Sale to customers Ensure debtor days are managed in line with budget
profitable customer relationships Identify new business opportunities, meet with customers and close deals revenue and gross profit objectives Deal with customers professionally and provide excellent service Provide Provide support to LMI's, sales staff and customers Prepare and submit quotations Guide, mentor and develop sell other products and services to existing customers Commercial and Operational Understand and be able to explain our Terms and Conditions of Sale to customers Ensure debtor days are managed in line with budget
REPORTING TO : Capital Sales Manager Management of Key customer relationships Developing solutions to solve their fit for their purpose. To ensure all aspects of customer relationships are maintained in good order through achieve established sales targets, understand the customer buying cycles and forecast future sales. Thoroughly responsibility with accountability for allocated key customer relationships, maintaining effective and reliable review the products in operation, determine the customer satisfaction and production performance according