expertise as a Cruise Staff/Waterpark Cruise Staff Manager in a similar working environment at sea or ashore
strictly in accordance with the contractâs Quality Management System encompassing
Â
The Company
/>Customer Relations
Cash Management Procedures
Passenger Management Procedures
Security Procedures
Management Procedures Protocols
Monitor fare evasion
of the Company Stations and stops
Queue management at kiosks
All other transport related relevant
with all instructions and requests from station management and supervisors
SECONDARY
email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations where required. Communication Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations where required. Communication Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
customers informed about their inquiries, updating and managing incidents, and escalating issues when necessary Additionally, you will follow procedures for managing major incidents, stay updated on company processes their inquiries through phone and email. Update and manage incidents, making sure they are resolved within
and training to improve agent performance, and managing escalated customer inquiries. The ideal candidate nsibilities:
Requirements:<
customer-focused individual who has experience in managing a portfolio of clients? Our national client in and effectively. You will play a pivotal role in managing sales orders, coordinating with internal teams 07:30 – 17:00 DUTIES: Reporting to the Branch Manager Assisting customers with orders inbound and outbound
customer-focused individual who has experience in managing a portfolio of clients? Our national client in and effectively. You will play a pivotal role in managing sales orders, coordinating with internal teams 07:30 – 17:00 DUTIES: Reporting to the Branch Manager Assisting customers with orders inbound and outbound
Supervisor on all follow-ups and calls to be able to manage call lists effectively Ensure that all completed afterhours calls to be managed and escalated efficiently The after-hours calls will be managed according to a Procedures as well as Standard as set out by Management are adhered to. Practice good work ethic and
Supervisor on all follow-ups and calls to be able to manage call lists effectively Ensure that all completed afterhours calls to be managed and escalated efficiently The after-hours calls will be managed according to a Procedures as well as Standard as set out by Management are adhered to. Practice good work ethic and