year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
engineering. You will be deeply involved in both the Discovery and Delivery phases of the product development
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The purpose standby work from time to time in the IT Service Centre Job related knowledge and skills Knowledge of Information 12 2/3 Years experience within an IT Service/Call Centre Desirable ITIL Foundation Retail experience IS
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
parties. o Communicate technical decisions, discoveries, practices, processes, knowledge and information informed on all relevant technical decisions, discoveries, practices, processes, knowledge and information
parties. o Communicate technical decisions, discoveries, practices, processes, knowledge and information informed on all relevant technical decisions, discoveries, practices, processes, knowledge and information
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad