telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses date and relevant ITIL certification (Foundation Level) - Cisco Certified Network Associate - Routing and Experience: l Entry-level experience or completion of the relevant intern program Entry-level experience
documentation ensuring to cover both technical and end user levels. ➢ Assess new computing technologies to determine Acumen – Senior level ➢ Communication – Advanced level ➢ Strategic Thinker – Senior level ➢ Organisational Advanced level ➢ Interpersonal Skills - Advanced level ➢ Analytical Ability - Advanced level ➢ Pro-active - Advanced level ➢ Leadership Skills - Advanced level ➢ Performance Driven – Advanced level ➢ Interpersonal Advanced level ➢ Customer Service – Advanced level ➢ Process & Systems Driven – Advanced level ➢ Holistic
technical level development of services, reports, and applications. To provide 2nd and 3rd level support
systems at a technical level to ensure support continuity Training: Training of Level 1 support and other
will provide 2nd level IT application support to business at a senior technical level, as well as assist
integrity
2. Accountability
3. Driven with high levels of initiative
4. High attention to detail
transformation. Strong presentation skills at all levels (viz. executive level and operational): Ensuring effective scope. Be a strategic thinker at business and IT level. Be able to conduct analysis of department's strategic
transformation. Strong presentation skills at all levels (viz. executive level and operational): Ensuring effective scope. Be a strategic thinker at business and IT level. Be able to conduct analysis of department's strategic
information for immediate resolution Provides second level support to all incidents, requests and identifies experience throughout the total client journey Moderate level years of relevant managed services experience handling infrastructure Moderate level knowledge in ticketing tools preferably Service Now Moderate level working knowledge knowledge of ITIL processes Moderate level experience working with vendors and/or 3rd parties Skills Summary
requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installation, break/fix incidents at a low to medium level of complexity. Take responsibility for problem resolution