The Dialler Manager overall plays a crucial role in driving the success of outbound calling operations objectives. The service delivery function of a dialer manager revolves around ensuring that the dialer system responsibilities compared to a standard dialer manager. Develop and execute strategies for optimizing analysts. Oversee the selection, implementation, and management of dialler technology solutions. Define key performance effectiveness. Develop and manage budgets for dialler operations. Manage relationships with dialler system
variance is less than 5% · Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers · Take relevant campaigns · Coordinate with Grad bay Manager to help transition agent from Training to Grad Trainees on observed Knowledge and Skill gaps · Manage Attrition within Training groups with regular one Suggest improvements to Training Manager, Content Designer and Gradbay Managers towards Continuous Improvement Improvement · Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations
Department, devising plans focused on tangible outcomes. Manage and consult on all application development projects and delivery. Lead project planning with Project Managers, Business Analysts, Technical Analysts, and developers Conduct unit, system, and integration testing; manage capacity/performance testing and prototype testing Minimum 3 Years' experience managing people and projects Experience in managing resources and costs Knowledge
remediation actions and improvement plans. Track and help manage remediation efforts ensuring a mature document processes, methods, and standards to address incident management in a mature manner, ensuring effective remediation security enhancements and make recommendations to management. Performs cyber security protection and detection
Join a listed Asset Management business. Service a network of Independent Financial Advisors via the
Join a listed Asset Management business. Service a network of Independent Financial Advisors via the
developers, database architects, data warehouse managers, data analysts and data scientists on data initiatives experience in large data environments Experience managing a team of analysts, ETL procedures, demonstratable