wireman Obtain customer codes before attending a call daily and when on Standby Complete handovers Complete feedback to Manager / Supervisor and Call Centre upon completion of a call Performance Standards (Technical): customer details are obtained prior to attending the call Ensure that handovers, invoices and job cards are
wireman Obtain customer codes before attending a call daily and when on Standby Complete handovers Complete feedback to Manager / Supervisor and Call Centre upon completion of a call Performance Standards (Technical): customer details are obtained prior to attending the call Ensure that handovers, invoices and job cards are
requirements of internal and external customers. Gets first-hand user and customer information and uses it for excellent at honest analysis and doesn’t stop at the first answers. Self-Development: Is personally committed Understands that different situations and levels may call for different skills and approaches. Technical Learning:
through inbound lead follow-up and outbound cold calls and emails Understanding customer needs and requirements objectives. You must be comfortable making dozens of calls per day, working with existing and new customers through inbound lead follow-up and outbound cold calls and emails Understand customer needs and requirements phone presence and experience dialing dozens of calls per day Proficient with corporate productivity and
Installations/Sales follow up/Courtesy calls, Late service calls, Fuel consumption and kilometres, Red/green weekly and monthly Technical targets are met Ensure first time resolution to client query Ensure that FFT
wireman • Obtain customer codes before attending a call daily and when on Standby • Complete handovers • feedback to Manager / Supervisor and Call Centre upon completion of a call • Keep stock up to date and assist
per duty sheet Duties: Technical: Conduct service calls / maintenance and repairs of alarms Program alarm Complete invoices and job cards after every service call Complete links up for new clients Re-programme alarm standards: Technical: Ensure that scheduled service call are attended or rescheduled accordingly Ensure that
per duty sheet Duties: Technical: Conduct service calls / maintenance and repairs of alarms Program alarm Complete invoices and job cards after every service call Complete links up for new clients Re-programmed standards: Technical: Ensure that scheduled service call are attended or rescheduled accordingly Ensure that
use of company telephones for private telephone calls • Effective use and compliance of safety and zero sessions • Not abuse company telephone for private calls 6. STANDARD OPERATING PROCEDURES • Standing Operating
commission · Checking and handling of open technical calls on Listener, scheduling of new quotes loaded (including telephonic queries and assisting with switchboard calls · Monthly, annual recurring orders. Requesting of