for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
sales opportunities Generate leads through cold calling, email campaigns and other methods Follow up on agricultural field Fluent spoken and written English, French would be an advantage Excellent computer skills
resolution
daily and monthly; Exceeding a minimum call quality on each call made; Exceeding the minimum required sales Qualification and Skill Requirements Matric; 1-2 years call centre experience in a telesales environment would be
daily and monthly; Exceeding a minimum call quality on each call made; Exceeding the minimum required sales Qualification and Skill Requirements Matric; 1-2 years call centre experience in a telesales environment would be
certification Willingness to travel into Africa French advantageous Self-starter with a strong commercial
generate enquiries for their products and their call centre consultants book appointments for their Product 3 appointments per day (appointments made by Call Centre).
Demonstrate and present the product in
able to converse in Swahili, Portuguese/and or French
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
Certificate Fully Bilingual (English and Afrikaans) Call Centre Sales Experience Problem Solving Ability Training