supervision of a quality Contact Centre with regard to attending to written queries received; ● Responsible for supervision of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report to
Weekly / Monthly Monitoring the Floor (Call Centre) Attend Daily / Weekly / Monthly meetings Pull and Monitor Monitor Stats Listening to Agent Calls Daily Attend to emails Ensuring that your team adheres to operational
and support to your client base Administration: Attend to the personal tasks assigned by the Brokers for
Readiness Program Thirst Flagship Course Bar Attendant Skills Program WSET Level 1 in Spirits This Shake
and support to your client base Administration: Attend to the personal tasks assigned by the Brokers for
Administrator fulfils a support structure and attends to queries from owners. GENERAL SUMMARY DUTIES
the dissemination of policies (new and updates). Attends informal meet-and-greet sessions with students