Supervising the Dealer Training Academy BPO supplier in delivering the targeted training and certification in the Training Academy Strategy development and supervision of the annual compilation of service delivery for the Training Academy and the definition, compilation of the specifications of the new services providers for business needs.
years at a supervisory level
Dealer Training Academy Manager required for a reputable automotive manufacturing Resources Management
Description Dealer Training Academy Manager required for a reputable automotive manufacturing company Human Resources Management Must have experience in Training Needs Analysis and, Financial and Business management Supervising the Dealer Training Academy BPO supplier in delivering the targeted training and certification in the Training Academy Strategy development and supervision of the annual compilation of service delivery for the Training Academy and the definition, compilation of the specifications of the new services providers
recruit a Service Centre Analyst to work within the IT department of Clicks Group Services. The role Head Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The cost effective management of IT Incidents and service requests from end to end point of view and to provide provide dynamic IT Support within the agreed Service Promise. Job Objectives Providing telephonic and track all incidents and service requests Taking ownership of incident and Service request from initiation
Ware is seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading solutions, they are committed to delivering top-notch service to our clients. If you have a strong technical communication skills, and a passion for customer service, we want to hear from you. Apply now to be a part line IT support • Logging of all Incidents and Service request according to ITIL standards • Follow up
Our client is a leading international Internet Service Provider that offers amazing career opportunities EMPLOYEES TO BE ONSITE FOR THE DURATION OF THEIR TRAINING PERIOD AT THEIR HEAD OFFICE IN CENTURY CITY, Receiving
technical aspects of the surveillance service Liaise with the Service / Technical Department with regards suppliers / providers with regards to equipment and services Installing, maintaining, repairing and updating Maintenance (housekeeping) of the designated site Training (Operators and clients)Telephonic support for
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in smooth operation of the service desk, ensuring we meet all agreed-upon service level agreements (SLAs) (SLAs) and deliver a consistently high-quality service Team Leadership and Development: Provide strong leadership leadership and direction to the service desk team, fostering a positive, collaborative, and high-performing members through coaching, mentoring, and identifying training needs. Address performance issues and implement
REQUIREMENTS:
·       ITSM (IT Service Management)
·       IT Operations
Frameworks (E.g., ITIL)
·       IT Service Delivery Management
·       Project
 JIRA & Confluence
·       Service Desk Methodology
·       Provider
and govern IT Service Desk initiatives and projects
·       Manage service delivery provider/s
     Manage transformation within the IT Service Desk relating to new technologies and refined processes