standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; Strong improvement initiatives within contact center or Managed Service Provider (MSP) environments.
commercial/operational environment.
DUR002110 – FINANCE MANAGER – CLAREMONT, CPT Purpose of the job The purpose of the Finance Manager role is to to provide leadership, direction, and management to the finance and accounting teams within the Group. day-to-day operations, ensuring meaningful monthly management accounts, developing, and implementing financial Qualifications: Minimum in Degree or Diploma in Accounting/Management Accounting. Certified Accountant (CA) qualification commercial/operational environment. Experience managing a finance team. Knowledge of Xero Accounting.
DUR002110 – FINANCE MANAGER – CLAREMONT, CPT Purpose of the job The purpose of the Finance Manager role is to to provide leadership, direction, and management to the finance and accounting teams within the Group. day-to-day operations, ensuring meaningful monthly management accounts, developing, and implementing financial Qualifications: Minimum in Degree or Diploma in Accounting/Management Accounting. Certified Accountant (CA) qualification commercial/operational environment. Experience managing a finance team. Knowledge of Xero Accounting.
solutions, dedicated to delivering exceptional service and peace of mind to their clients and strives validate and assess insurance policy applications to manage risk and ensure effective and efficient new business Maintain professionalism and provide high-level service excellence when interacting with clients, sales within a specified turnaround time. Notify your manager of any priority issues, escalation queries, or and stat records for workflow management. Identify additional training needs for sales agents related
supporting sales operations within their dynamic Shared Service Centre. Collaborate with a high-performing team you're enthusiastic about delivering exceptional service, fostering improvements, and engaging with stakeholders across all aspects. Coordinate with Customer Services to manage returns, replacement devices, and resolve orders within agreed Service Level Agreements (SLAs) with precision and timeliness. Manage customer purchase procurement team. Handle customer back-order management efficiently. Cultivate strong relationships with
with other teams as needed. All activities are managed internally through a CRM, emphasising the importance Solutions Architects, Services Business Development Managers, and professional services resources; Obtain understanding customer decision-making processes while managing vendor requirements for sales closure; Strong
returns, monthly returns and reporting. Monthly management accounts. Monthly payroll processing, bi-annual accounting practices such as VAT, IRP5, EasyFile and management accounts is vital. Knowledge on or exposure to advantageous). Good communication skills and customer service orientated. Excellent computer skills - MS Excel
Solutions Architects, Services Business Development Managers, and professional services resources; Attain
Highlight any data issues to the Team Leader for Services Reporting; Provide solutions for ad hoc reporting experience in analysing complex data; Experience in managing and analysing large datasets to extract useful