We are seeking a Call Centre Agent to join our team in fast-paced environment and provide callers with service delivery standards. Respond promptly to call centre calls in a professional manner, ensuring an excellent Knowledge Query Resolution Inbound Phone Statitics Handling Difficult Calls Call Reporting Further Education of 2 years experience as a call centre agency in an inbound or outbound call centre environment FAIS Requirements:
skills
Job Title: Data Center Architect Job Purpose: The Data Center Architect is responsible for designing designing, planning, implementing, and managing data center infrastructure and services in accordance with business strategies, and deliver scalable and efficient data center solutions. Key Responsibilities: 1. Design and translate them into data center architecture designs. - Develop comprehensive data center plans, including physical requirements. - Create and maintain documentation for data center design, protocols, procedures, and configurations
in the heart of Johannesburg is seeking a Data Center Specialist. This role is a central point for evaluating
for a Call Centre Manager. The role will involve the daily running and management of the call centre areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission the medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
ange management
solutions for the successful optimization of call center processes Conducts an analysis of customer service goals to establish operational goals for the call center. Designs and implements a solution that assists assists in resolving critical issues affecting call center operations. Communicates with customers and other other business stakeholders about the status of call center initiatives. Manages interactions with Service Implementation for key functional areas such as call center and operational efficiency. Works with clients
departments for assistance. Handling inbound and outbound calls professionally. Providing excellent customer
deployment and support of Cisco Telephony and Contact Center. Required: CCNP Collaboration certification At Cisco Unified Communications Manager, Cisco Webex Calling, Cisco Unity Connection/ Unity in enterprise deployments with Cisco Unified Contact Center Express and Cisco Webex Contact Center Experience with traditional
Managed services & support. Inbound & Outbound Sales. Cold calling. Weekly sales report. Resolving