technical support role.
Key Responsibilities:
Field Support Engineers to join our team and provide on-site technical support and assistance assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring clients receive timely and effective technical support, thereby contributing to the overall success of resolved remotely is redirected back to the remote support team.
Boksburg
REPORTING TO : Senior Technical Support Specialist
Grade 12/Matric or equivalent
PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware timely fashion. The engineer provides desktop support, such as password or account related queries, Outlook logged request or incident. Provide first line support for VIP's facing challenges and try and resolve monitoring and analysing incoming calls, problems and support requests. Use the required dashboards or views
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as for customer queries or complaints, extending support beyond technical issues to encompass sales, construction including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with
Microsoft cloud operation security center.
or related coupled with 3-5 years experience in Support Desk Management or Software Consultant, and who be proactive in terms of providing professional support to both the team and customers.
Day to day support of IT requirements for the companys users
Intermediation between users and IT
(Microsoft patching and anti-virus; other application support NetSurIT Cloud operation security centre)
Computer
Microsoft cloud operation security centre
Support users across the branch network via phone TeamViewer
TeamViewer (remote software); MS Teams
Desktop support across the full office infrastructure (local pc;
determine patterns to pro-actively assist with future support
Use IT Management information (Microsoft reports)
Administrator, Desktop Support & Facilities person to join their team. Day to day support of IT requirements (Microsoft patching and anti-virus; other application support NetSurIT Cloud operation security centre) Computer via Microsoft cloud operation security centre Support users across the branch network via phone TeamViewer TeamViewer (remote software); MS Teams Desktop support across the full office infrastructure (local pc; printer/scanner; determine patterns to pro-actively assist with future support Use IT Management information (Microsoft reports)
Reference: CPT006960-ST-1 IT HELPDESK SUPPORT SPECIALIST - EE Candidates preferred SANDTON R 480 000 client is looking for an experienced software support candidate to join the team. The ideal person must iManage) Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) iManage skills will skills will be an advantage End-support: Handle user requests via the Helpdesk system, telephone and e-mail