Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
Building campaigns using:
Working with current IT System engineers in designing and delivering the
installation, upgrade, operation, control, maintenance and effective use of
local and wide area networks for the communication of data, voice, text
or images within the Electoral Commission;
2) Meeting t
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online
Support for Company Contact Center users. To support End users at the Contact Center and to ensure maximum CA and SRS system
Support for Company Contact Center users. To support End users at the Contact Center and to ensure maximum on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony.
site Support for Contact Center users. To support End users at the Contact Center and to ensure maximum on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony Personal Attributes Interpersonal savvy
in support/contact center roles preferred.
Administration: Monitor calls logged from Cash Connect on the Cash Connect Wallboard. Assign calls to respective notes. Provide assistance to field technicians with call management tasks (reassignment, holding, etc.). outbound calls and database updates. Matric / Grade 12 Previous experience in support/contact center roles roles preferred. Familiarity with contact-center environments. Knowledge of the payment industry. Proficient
operational excellence within our retention call center model. Leverage your consumer marketing experience credit card retention strategies. Expertise in multi-channel marketing, including digital platforms,