externally with our Clients. Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing review intraday performance, Understand and report on call drivers, working closely with the operational team thinker 3-6 months experience working within a Call Centre of a large operation (ideally in an analyst type
responsibilities Experience working in an inbound Call Centre environment. Insurance Claims experience. Proficient Receive and respond to incoming internal and external calls professionally and efficiently. Upload documentation
responsibilities Experience working in an inbound Call Centre environment. Insurance Claims experience. Proficient Receive and respond to incoming internal and external calls professionally and efficiently. Upload documentation
management reporting hierarchies, GL cost centre change and cost centre ownership processes
operational reports.
will be responsible for developing and managing mutually beneficial business partner relationships by providing
will be responsible for developing and managing mutually beneficial business partner relationships by providing
of courier invoice. Creditor reconciliations (all old reconciling items to be resolved or management to
building contractors, panel beaters, glass fitment centres etc.
prescription. Work outbound call on vehicle claims in excess of 100 days old (will be allocated by Manager)