Responsible for overseeing all client template services related projects, which may include collaboration comprehensive account of projects handled by the services department for reporting purposes. You will be full suite of service offering including timelines and costing. Dealing with any services support queries necessary. Deliver, analyse and improve on managed services. Monitor and make recommendations to improve systems
looking for an experienced and talented technical services manager to join its team of professionals. Key confirmation to clients, mainly for technical services Commencement of technical on-site and telephonic Department Manager when implementing new products and services. Working close with the Department Manager for and we pride ourselves on delivering excellent service to our candidates and clients. Salary: negotiable
City' Cape Town is seeking a rock-solid Managed Services Engineer to join, their team of dynamic professionals professionals. Apply now As a Managed Services Engineer you will be required to operate in an environment well managed, supported and in line with agreed service level metrics. Requirements: Tertiary Qualification 6 years of ICT organization provision managed services experiences Sound knowledge of system monitoring
Managed IT services company based in the USA seeks a Dynamics Sales/Customer Service CRM Technician Configuring Configuring and customizing the Customer Service and Sales modules. Proactive identification of system customizing the Customer Service and Sales modules is needed. Sales and Service Process Optimization: Familiarity rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Problem-Solving
team is growing, and we are hiring another Field Service Engineer for our client in Southern Suburbs, Cape eviewing tickets and requirements on Autotask Service Desk
ROLE PURPOSE The Field Services Engineer L2 (is the first point of contact for VodacomNexio users and Automation. While providing the highest customer service, the engineer answers incoming calls, tracks all IT operations (essential) Experience in Remedy Service Desk (advantageous) A and N certified Excellent
Scorecard implementation
Design/introduce affordability calculators
Credit management
Customer experience
Manage risk/optimisation/acquisition
Ensure statutory compliance
Risk strategy fraud
Segmentation
Skills & Experience:
advantage At least 5 years' experience in a customer-service environment Minimum of 1 year experience in a the following: Responsible for the after-sales services function. Reports to the Customer Liaison leader leader. Establish and lead a high-performance services team measured by performance KPIs. Responsible for technician skills on admin work). Keep track of service tickets and recalls. Implement corrective action Responsible for national ticketing and service performance of the service team. Own and personally manage one
Software Development Solutions External Client Service Account Manager. Permanent position Matric certificate/ working experience in the IT software solutions services rendered to EITHER: the Pension, Provident and or other Financial services /OR Healthcare Industries or other financial services Must have Project Managing full cost to company per month The post Client Service Account Manager appeared first on freerecruit.co
SERVICE DESK ENGINEER
The Service Desk Engineer is the first point of contact for clients and
or tickets and handling resulting incidents or service requests applying standard operating
procedures
full range of products and services offered,
applying agreed service level agreements leveraging
breach and ageing reports for tickets opened by service desk
-Identify gaps and short comings in the
the current processes, procedures, services and provide
recommendations for improvement