Logging and keeping current all problems via a Problem Management System Communicating with clients and partners regarding the progress of actions on assigned problems Ensure management are aware of potential areas for potential
with ITIL processes (Incident, Change and Problem management). Plan and execute maintenance tasks (change
reporting
knowledge, escalation procedures, incident and problem management, change management, etc. Excellence: Consistently
knowledge, escalation procedures, incident and problem management, change management, etc. Excellence: Consistently
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
Management: Incidents Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and
>Achievement oriented
Work alongside the Platform Incident and Problem management team to analyse issues reported on