join our team on a one-month contract basis as Call Center Sales Agents. In this role, you will be responsible Responsibilities:
join our team on a one-month contract basis as Call Center Sales Agents. In this role, you will be responsible Responsibilities:
incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the the correct department and ensure that the call is executed followed up if required and closed on completion from the department responsible for executing the call. Ensure all store queries are effectively resolved standard. Work & Call quality assessments by means of quality and assurance processes. Follow up up and provide feedback on calls logged to ensure that the service is being delivered according to SLA's
incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the the correct department and ensure that the call is executed followed up if required and closed on completion from the department responsible for executing the call. Ensure all store queries are effectively resolved standard. Work & Call quality assessments by means of quality and assurance processes. Follow up up and provide feedback on calls logged to ensure that the service is being delivered according to SLA's
effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction Customer Service delivery.To deliver an effective call centre service in order to achieve member satisfaction
PowerPoint.
- Minimum of 2 years experience in the call centre/customer care environment.
- Experience
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations
agency sector. The Client Services Manager position calls for a confident and self-motivated individual who