for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
Product Quality Defect or Product Complaint is immediately reported to the Quality Assurance Department Product Quality Defect or Product Complaint is immediately reported to the Quality Assurance Department
Product Quality Defect or Product Complaint is immediately reported to the Quality Assurance Department Product Quality Defect or Product Complaint is immediately reported to the Quality Assurance Department
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of Excellent verbal and written communication skills • Quality driven • Ability to pay attention to detail as
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of Excellent verbal and written communication skills • Quality driven • Ability to pay attention to detail as
management system) and provide guidance and advice to centre, relevant parties, and service providers involved municipal services expenses and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) systems at the managed centres are operational and reports faulty equipment to centre management and a service application as unsuccessful For any enquiries, please call 012 346 1950 R650 000 pa
management system) and provide guidance and advice to centre, relevant parties, and service providers involved municipal services expenses and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) systems at the managed centres are operational and reports faulty equipment to centre management and a service application as unsuccessful For any enquiries, please call 012 346 1950 R650 000 pa
bookings made and costs incurred to date per cost centre. Complete a variety of special projects including changes to appointments. Answering and directing calls to appropriate executives and parties, taking messages
bookings made and costs incurred to date per cost centre. Complete a variety of special projects including changes to appointments. Answering and directing calls to appropriate executives and parties, taking messages
meet quality standards and regulatory requirements is paramount. You'll implement robust quality assurance motivating and empowering your team to deliver high-quality results. • Clear and effective communication is