OneCart is looking for passionate Customer Support Agents to join the family. Be a part of a dynamic real-time calls/emails/social media posts from our customers. You must be calm in the face of a chaos, caring Our customer support professionals are dedicated to supporting customers and resolving customer queries High-energy and self-reliant. Provide support to customers with efficiency and urgency. Identify common trends quickly identify and resolve customer inquiries. Act with the customer in mind and advocate for the user
Innovators Thrive.
We are seeking a Customer Service Engineer I to join our team.
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets timeously
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management - Ensure that
Agent in need of a Customs Administrator to handle high volume airfreight customs admin. Cross-checking Inspection, Customs stops etc. As well as dropping and collecting the documents. Batch customs refunds (duty arrange delivery Matric 2-3 years' experience customs Must have a valid driver's license Able to handle
from a Freight Forwarding Company is seeking a customs Administrator to join their team Airfreight / courier Track cargo from airport to cargo facility Handle customs stops Knowledge of airfreight documents Liaise ground handlers Liaise with transporters Understand customs release Matric R15K - R20K
in nearby areas. Answering incoming calls from customers regarding inquiries, complaints, and product information information. Providing excellent customer service by addressing customer concerns and resolving issues promptly promptly. Upselling products and services to customers based on their needs. Following call center scripts Maintaining a high level of professionalism and customer satisfaction. Reside in or near Alexandra (Woodlands Minimum of 2 years call center experience in customer services and sales. Excellent communication skills
Innovators Thrive.
We are seeking a Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls) infrastructure (1st line support). - Offer customer training. - Provide customers with regular feedback on their
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
contact centre that specialises in the fields of customer experience, sales and administration in the B2C will play a pivotal role in providing exceptional customer service and support to cat and dog owners, breeders Requirements Matric Certificate- NQF Level 4 Proven customer care experience of minimum 3-5 years Previous