to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive you'll serve as the primary point of contact for customer queries or complaints, extending support beyond hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within Centre environment dealing with international customers. Valid driver's license and own transport. Ability
& Responsibilities: Support a multinational customers network in South Africa and 3 branches in Africa firewall. Will be required to have meeting with the customer weekly on new items and progress of existing items meet with customers head office and IT offices weekly remotely. Must be extremely customer focused and and a good personality to work with the customer Will report directly to a company director. Will manage hours support for the customers general managers and CEO. Manage internal customer mobile phones (Apple)
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers.
The Role:
In this companies, as well as supporting our valued external customer base.
Experience:
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering mail routing, and account management Logging customer queries and updating tickets with SLA time Remote
solutions for customers. Able to take a lead role for a product/component in customer support. Must have systems architectures. Translate business and customer requirements into architectural specifications Pricing, Advanced Supply Chain Planning . Excellent customer focus and communication with strong organisational to plan and execute daily work activities for customers and internal management while working remotely
cutting-edge technology. With a focus on innovation and customer satisfaction, TGIS delivers high-quality services materials for users. – Maintain a high level of customer service and professionalism at all times. – Willing technical support, helpdesk operations, or IT customer service. – Strong problem-solving skills and the compulsory) – Excellent interpersonal skills and a customer-oriented approach. Salary: Negotiable (based on
for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position client prepares you to work in a fast-paced, agile, customer service-oriented environment while working individually the latest technologies to provide exceptional customer service in support of our clients. Remuneration
A Premier custom software and product development IT company, delivering custom-made solutions for large
Evaluation.
Implement, configuration and customizing
available at our Centurion offices or at our valued customers' premises; please note that remote work arrangements Afrikaans, facilitating effective communication Customer-centric approach with exemplary written and verbal