with, internal and external stakeholders in the Service Desk environment to ensure their on-going commitment commitment. Agree and publish the Service Desk objectives with these stakeholders and report on performance Business Continuity plan; People management: Manage Service Desk agents in delivering a speedy and efficient Service Management; Supervising or leading of a service desk environment; Workstation support. REQUIRED COMPETENCIES
relevant network support experience within a Service Desk environment, ideally within an ISP Knowledge
all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business
users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business
outstanding Customer Service - ensure customers are attended to at all times (telephone / front desk / waiting area
Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Verify/
Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ identify
replacement services including the process of insurance claims. To manage the front desk of a Fitment
replacement services including the process of insurance claims. To manage the front desk of a Fitment
replacement services including the process of insurance claims. To manage the front desk of a Fitment