warranty and motor plan details on system
inquiries ensuring all parties are supplied with detailed feedback Responds to customer inquiries by understanding of complaints Answering/responding to inbound contact from customers professionally and responding to inbound client contacts to the appropriate resources when necessary Accurate recording details of comments taken Adhere to contact centre schedules and protocols Provide first time client contact resolution where
inquiries ensuring all parties are supplied with detailed feedback Responds to customer inquiries by understanding of complaints Answering/responding to inbound contact from customers professionally and responding to inbound client contacts to the appropriate resources when necessary Accurate recording details of comments taken Adhere to contact centre schedules and protocols Provide first time client contact resolution where
customer details are accurate and maintained regularly in Syspro (delivery addresses, contact names and
display sense of urgency
experience will be considered and contacted. If you are not contacted within 14 days, kindly consider your
What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for Parktown . The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches terms of care, professionalism, knowledge and contact resolution • Facilitates the sharing of best practice of service productivity and performance in the contact centre through the achievement of agreed quality
general
- Passionate about the business and detail
- Highly self-motivated and self-directed
experience will be considered and contacted. If you are not contacted within 14 days, kindly consider your
Demonstrate strong organisational skills, attention to detail, and ability to prioritise tasks effectively. Maintain Strong problem-solving skills and attention to detail. Ability to maintain accurate record-keeping and