managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered and procedures • Any issues falling outside of standard operating practices and procedures are referred and Organisational Skills; defining performance standards and meeting service levels; manage resources; months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
ties:
Call allocated customers daily as per call cycle.
Handle incoming sales or general calls.
Provide support to Sales Representatives by assisting clients or departments.
Assist the Call Centre Supervisor when required.
Assist
that all coldroom standards are complied with consistently Manage all cost centres and coordinate the and information flow from and to different cost centres Storage Management Stock Management Monitor daily practices of ERP system. Drivers license and own car On call 24/7 Please note only shortlisted candidates will
that all coldroom standards are complied with consistently Manage all cost centres and coordinate the and information flow from and to different cost centres Storage Management Stock Management Monitor daily practices of ERP system. Drivers license and own car On call 24/7 Please note only shortlisted candidates will
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Retirement Funds and Unit Trusts Offshore; Call Centre experience in Financial Services business; Excellent
Controller to join their team in Cape Town City Centre.
Some duties include:
Controller to join their team in Cape Town City Centre.
Some Duties include:
sparkle Join Our Team of Call Centre Sales Agents We're not just about making calls; we're about making a (Grade 12) qualification. At least 2 years in a call centre environment, ideally selling insurance. RE certification
sparkle Join Our Team of Call Centre Sales Agents We're not just about making calls; we're about making a (Grade 12) qualification. At least 2 years in a call centre environment, ideally selling insurance. RE certification