Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity ensure quality of delivery meets the appropriate standard Analyzing team metrics and performance to drive Conducting and maintaining quality checks and standards within their relevant teams Dealing with elevated Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
Client satisfaction ratios Consistent focus on First Call Resolution Ensuring work, task quality and integrity ensure quality of delivery meets the appropriate standard Analyzing team metrics and performance to drive Conducting and maintaining quality checks and standards within their relevant teams Dealing with elevated Tertiary qualification advantageous 2 years' Contact Centre Leadership experience Passed DC exam advantageous
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
systems and equipment within facilities / shopping centres essential. Person will be responsible for overseeing systems and equipment within facilities / shopping centres, conducting regular inspections to identify issues also ensure compliance with electrical codes, standards, and regulations and respons to emergency situations systems and equipment within facilities / shopping centres essential. Salary package negotiable (depending
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
reporting and systems standards
Performing cashbook duties, including daily banking transaction imports
manually recording non-trade bank transactions, while liaising with the bank for administrative needs such
requests/cancellations, forex banking issues, password management, FICA compliance, and bank confirmation certificates
reporting and systems standards
Performing cashbook duties, including daily banking transaction imports
manually recording non-trade bank transactions, while liaising with the bank for administrative needs such
requests/cancellations, forex banking issues, password management, FICA compliance, and bank confirmation certificates
PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that