Job Purpose: To achieve excellent standards of customer service and satisfaction through effective personal customer relations skills. Lead, coach, and motivate a team of Contact Centre agents to deliver departmental KPI's, targets and objectives. Job Outputs: Design, implement and manage the query
requirements into the organization
Train and coach team members working under his/her supervision or working
the performance review and development plan of team members whom he/she has worked with, trained, or coached
team members
Work on complex assignments such as technical
accounts under supervision
accounts under supervision Collaborate with team members to ensure accurate recording of debtor transactions projects or tasks as assigned Collaborate with team members for data collection and analysis Participate Communication and Collaboration: Work closely with team members to gather necessary information Maintain open internal stakeholders Seek guidance from senior team members as needed Personal Attributes: Enthusiastic
accounts under supervision. Collaborate with team members to ensure accurate recording of debtor transactions projects or tasks as assigned. Collaborate with team members for data collection and analysis. Participate Communication and Collaboration: Work closely with team members to gather necessary information. Maintain open internal stakeholders. Seek guidance from senior team members as needed. Qualifications and Skills: Must have
required.
adherence to policies and procedures by all team members Working team lead for 5-6 credit controllers collection of payments Assigning work to team members. Training team members. Recommending and helping formulate
environment.
requirements into the organization Train and coach team members working under his/her supervision or working the performance review and development plan of team members whom he/she has worked with, trained, or coached a proper allocation of clients/tasks to the team members Work on complex assignments such as technical
requirements into the organization Train and coach team members working under his/her supervision or working the performance review and development plan of team members whom he/she has worked with, trained, or coached a proper allocation of clients/tasks to the team members Work on complex assignments such as technical