safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
management). Resolve incident tickets. Analyse and resolve problem tickets. Experience with VIP and End-user
inquiries, complaints, and resolutions, in the ticketing system; Assist with the installation, configuration concepts; Familiarity with help desk software, ticketing systems, and remote support tools; Excellent problem-solving
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
helpdesk staff and other delivery teams to solve tickets Conduct site visits where necessary and solve problems implementation and follow up on all outstanding tickets If necessary due to poor performance, conduct lab
helpdesk staff and other delivery teams to solve tickets Conduct site visits where necessary and solve problems implementation and follow up on all outstanding tickets If necessary due to poor performance, conduct lab
with other members of the team and third-party agents. · Train the apprentices to execute welds in a
impact
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with