information is up-to-date, complete, and secure. · Verifying the accuracy of data by comparing it to source Preparing reports and summaries based on the collected verified. · Assist with various administrative support
information is up-to-date, complete, and secure. · Verifying the accuracy of data by comparing it to source Preparing reports and summaries based on the collected verified. · Assist with various administrative support
return, maintenance and safe custody of modules, ticket machines and related equipment and systems. Authorise and ticket sales of the cashiers, ticket sellers, and outsourced service providers. Check, verify and
and capitalizing of placed devices as assets. Verify and reconcile data entered into the system to ensure table (PST) as and when required. Log ERP support tickets with the global support team for any system-related reconciliation processes. Track progress of ERP support tickets and follow up with the global support team to ensure
applications for new and old credit applications Verify Surety details and special arrangements Inter Company been charged Credit Tickets Management Ensure Credit Staff maintain agreed KPI ticket processing Assist
Reviewing tickets and requirements on Autotask Service Desk Ensuring Autotask is updated on ticket progress Ensuring tickets are completed timeously Ensuring a summary of work done is always given on the ticket Ensuring Ensuring after each ticket is complete and that the feedback form has been sent to the client Ensuring all types, categories, severity, and urgency of the ticket. Building sustainable relationships and trust with support Using the best electronic means available (ticket system, monitoring, remote, email, telephone or
team members Ticket allocation and monitoring for prescribed customers Ensuring that tickets aren't stagnating stagnating for prescribed customers Ensuring that all tickets from prescribed customer systems are created and within Monday.com Ensure that prescribed customer tickets are actioned within SLA Completing daily reporting ensuring that Monday.com is up to date Ensure that tickets are assigned to on-shift engineers Ensuring workload
team members Ticket allocation and monitoring for prescribed customers Ensuring that tickets aren't stagnating stagnating for prescribed customers Ensuring that all tickets from prescribed customer systems are created and within Monday.com Ensure that prescribed customer tickets are actioned within SLA Completing daily reporting ensuring that Monday.com is up to date Ensure that tickets are assigned to on-shift engineers Ensuring workload
at all levels, including reservations, fares, ticketing, re-issues, refunds for all routing complexities understanding of country emulation and local partner ticketing abilities. Fulfil a generalist role within the charged at time of ticketing including invoicing and referral bookings. No tickets to be on the un-invoiced un-invoiced ticket list. Ability to benchmark accurately, as per client requirements. Ability to document
incoming client inquiries via phone, email, and ticketing system