Reference: PC001622-RC-1 Our client based in Claremont, Cape Town, is seeking an experienced I & I&O team End-User Support for business IT contact centre for business Support Business with Telephony, infrastructure
We require candidates that play a crucial role in providing technical assistance and support to our clients regarding network-related issues. You will be responsible for monitoring, troubleshooting, diagnosing, and resolving network problems to ensure our clients' systems operate efficiently. Majori
Join our dynamic team as a Remedy Release Train Engineer, where innovation meets impact At the forefront platform. Proficient in facilitating Agile Release Trains (ARTs) and coordinating releases. Strong communication
Join our dynamic team as a IFS Release Train Engineer, where innovation meets impact At the forefront
successful planning and execution of training needs • Measure program training effectiveness • Provide associates progress/pending status of the training activities including suggests for process or training improvement opportunities & external calibrations • Conduct refresher trainings based on TNI • Manage knowledge check for new planning, facilitating and delivering ongoing process training in an international BPO environment. • The overall process/soft skills/up-skilling training Min. 2-3 years of experience in hands-on Training delivery - direct experience
stations and software for the Company’s training programs and training facilities and proactively provides (preferably in the contact service centre industry: in-house centre within airline industry or international Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM).
support as an enabler for the platform support centres Test upgrades on the HR Systems in order to successfully structure and guidelines Provide training support to the platform service centres (including new functionalities)
escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Specialist teams within systems. Act as a point of escalation for support calls which cannot be resolved by more junior teams. Perform up-to-date and in line with industry standards. Train and mentor peers and Juniors. Maintain accurate customer, partner and supplier requests, telephone calls and emails in a timely and professional manner.
stations and software for the Company's training programs and training facilities and proactively provides (preferably in the contact service centre industry: in-house centre within airline industry or international Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM). Advanced knowledge
Developer. This role is an in office role, based in Claremont, Cape Town. Top Requirements Significant Kotlin