ROLE PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support Automation. The VIP Support Engineer will proactively check the health status of VIP hardware, software resolved. ROLE REQUIREMENT Pro-actively managing VIP's on the Vodacom campus regarding hardware, software request or incident. Provide first line support for VIP's facing challenges and try and resolve on first call Information: Have a detailed track record of supporting VIP's Must be available on call at all hours, if and when
monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests. Be responsible for Analyse and resolve problem tickets. Experience with VIP and End-user support. Experience with technical documentation
procedures and user support guides Experience with VIP and End-user support Experience with ITIL processes
English and German IT Service Management (ITSM) VIP and end-user support requests Be responsible for Analyse and resolve problem tickets Experience with VIP and End-user support Experience with technical documentation