ROLE PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support Automation. The VIP Support Engineer will proactively check the health status of VIP hardware, software resolved. ROLE REQUIREMENT Pro-actively managing VIP's on the Vodacom campus regarding hardware, software request or incident. Provide first line support for VIP's facing challenges and try and resolve on first call Information: Have a detailed track record of supporting VIP's Must be available on call at all hours, if and when
monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests, as well as continuously monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests. Verification, planning Change, and Problem management). Experience with VIP and End-user support. Experience with technical documentation
provide a high level of End User support within a VIP environment, ensuring careful and optimal call management manages the user experience Clearly communicating with VIP users, especially foreign language users, and listens
monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests. Be responsible for Analyse and resolve problem tickets. Experience with VIP and End-user support. Experience with technical documentation
Analyse and resolve problem tickets · Experience with VIP and End-user support · Experience with technical English and German IT Service Management (ITSM) VIP and end-user support requests · Be responsible for
procedures and user support guides Experience with VIP and End-user support Experience with ITIL processes
Provide a high level of End User Support within a VIP environment, ensuring careful and optimal call management Able to annunciate clearly when communicating with VIP users, especially foreign language users, and listens
English and German IT Service Management (ITSM) VIP and end-user support requests Be responsible for Analyse and resolve problem tickets Experience with VIP and End-user support Experience with technical documentation
you have experience and knowledge working in ISO, VIP and IMS systems? Our client, a specialist in Renewable