Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familyâs
essential that you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry
Certificate
At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
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OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
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Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills relationship with each individual who is part of the call centre structure. Document performance agreements expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
field.
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st
experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output revenue and client Collection targets. Accountable for Call Centre Agents performance through quality monitoring monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of
of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in a Call Centre Experience doing quality control in a telesales environment - Listening to calls and coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking in a Call Centre Experience doing quality control in a telesales environment - Listening to calls and coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking
seeking Inbound Call Centre Agents for a Contact centre in Johannesburg. Inbound call centre Customer
of approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in a Call Centre Experience doing quality control in a telesales environment - Listening to calls and coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking