customer concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other
general queries across various channels such as voice, chatbot, social media, and WhatsApp.
- Regularly
centre
- Must have managed a call centre with over 60 agents.
- Familiarity with software systems
Contact Centre with regard to attending and resolving voice calls received; ● Report to the Stakeholders Relations
strong customer focus; Clear, confident speaking voice; Good written communication skills; A strong desire
strong customer focus; Clear, confident speaking voice; Good written communication skills; A strong desire
Main responsibilities of the role are to be the voice of OneCart, fielding real-time calls/emails/social
building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or
building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or
platforms, helping customers diagnose technical issues over the phone.
beneficial, but we prioritize a positive attitude over experience.
Availability for night shift standby
forward incoming phone calls.