Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit
complexity Advantageous: C# SSAS (they use Power BI) Call center environment In sending your CV, you confirm that
the business needs Provide well-reasoned, user-centered advice on the user interface and user experience
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
escalate accordingly • Continuously update calls logged during the call life-cycle • Work closely with resolver timely updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
Management Specialist in the Information Services Center (ISC) in Pretoria. The incumbent is a Regional to maintain privilege and integrity of the cost centers and troubleshoots errors with this intricate system
to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
business. ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is
across national boundaries through multiple data centers and Cloud regions. Implement business rules via