efficiently resolving queries from the sales team and customers. When necessary, the Head of Debtors can escalate information been obtained from the sales team, customers and the factories. KEY PERFORMANCE AREAS Debtors Collection of monies from customers/follow-up from international and local customers Send monthly statements statements to customers by 10th to ensure accurate payment Confirm inward transfers from ABSA to facilitate accuracy for Reserve Bank Prepare and submit key customers' statements on a weekly basis Master-data Manage
function: Daily cash book processing x 3 (Nedbank / Absa / Std bank) Debtors (2 x debtor schedules - 250
function: Daily cash book processing x 3 (Nedbank / Absa / Std bank) Debtors (2 x debtor schedules - 250
and passionate about providing exceptional customer service? Our clients are currently seeking a diligent dynamic environment and enjoy interacting with customers on a regular basis. Invoice Processing: Accurately and procedures. Customer Interaction: Serve as a primary point of contact for customer inquiries related issues in collaboration with internal teams and customers. Documentation Management: Maintain organized organized records of invoices, payments, and customer communications for easy retrieval and reference. Reporting:
Credit Management o Customer maintenance: Responsible for the maintenance of all customer details on SAP Ensure accurate customer invoicing Ensure on-time and accurate distribution of customer statements Dispute and opening of customer accounts based on customer credit status. Facilitate the customer credit limit cross borders funds from customers in compliance to AML process. Process customer credit notes in accordance o Internal Finance customer satisfaction survey: Survey and action plans Customer Satisfaction o Building
Credit Management o Customer maintenance: Responsible for the maintenance of all customer details on SAP Ensure accurate customer invoicing Ensure on-time and accurate distribution of customer statements Dispute and opening of customer accounts based on customer credit status. Facilitate the customer credit limit cross borders funds from customers in compliance to AML process. Process customer credit notes in accordance o Internal Finance customer satisfaction survey: Survey and action plans Customer Satisfaction o Building
Objectives : Actively contact customers who are late with their payments and request prompt payment Follow when a customer continues to miss payments to ensure debt is eventually collected Work with customers and cash in/trade debtors to management Contacting customers with overdue invoices to discuss payment Raising Raising ad-hoc invoices and credit notes for customers Updating and processing of direct debit details and necessary Liaise with customer experience and account managers to resolve customer issues Generate, monitor
and the ability to communicate effectively with customers and internal stakeholders. Invoicing: Generate a timely manner for transportation services rendered to customers. Ensure that all invoices are complete accounts and outstanding invoices. Follow up with customers to facilitate prompt payment and resolve payment issues. Payment Processing: Record and allocate customer payments accurately in the accounting system. accuracy and completeness. Debt Collection: Contact customers to follow up on overdue invoices, send payment
increase market share, provide exceptional customer service, and build relationships with current and current and future customers Provide after sales service and regular entertainment of customers Establish and maintain healthy prospect pipeline Achieve agreed customer visits Conduct market and competitor analysis the ability to quickly build rapport with both customers and colleagues Market Intelligence Cost Control and creativity Dependability & reliability Customer orientated people person Integrity & credibility
increase market share, provide exceptional customer service, and build relationships with current and current and future customers Provide after sales service and regular entertainment of customers Establish and maintain healthy prospect pipeline Achieve agreed customer visits Conduct market and competitor analysis the ability to quickly build rapport with both customers and colleagues Market Intelligence Cost Control and creativity Dependability & reliability Customer orientated people person Integrity & credibility