is a forward-thinking company specialising in call centre services across various sectors, including FinTech
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly performance and lead process meetings / calls. In addition to call service levels, customer satisfaction satisfaction and accuracy and quality on calls will be key metrics to be focused on. Attrition management will be
Excel
pushing
respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations logging the case on the system Answer 90% of all calls within 60 seconds (90/60) as per Service Level Agreements business by being vigilant and making sure all calls are logged correctly Contribute to a culture conducive understanding and completing the updated manuals every time they are sent out and agreeing to the terms Understand certifications obtained and/or maintained within specified time frames Ensure information is provided correctly
reporting. Prepare monthly management accounts and cost centre
reports (Actual vs. Budget) and distribute
variances
? Delivery Team expense and cost centre allocation and purchase order approval management
resolution and update data files for uploading Timely distribution. Communicate availability to the CAM/PMs received from the investment team ensuring best and timely execution. Monitoring compliance with investment excess cash in Current accounts on Call with banks Withdraw from call when required so ensure liquidity liquidity Ensure compliance at all times and open call accounts with new banks Maintain active accounts and relationship