Review daily service levels, customer experience, quality, and compliance measures. Manage an effective Communication working at a Senior management level within a Call Centre of a large operation. 3-5 years' experience in across multiple campaigns within the outsourced call centre environment. 2-3 years' experience in managing
relevant legislation regulations and to drive quality assurance and compliance adherence in the PSG Adviser Adviser offices (long- and short-term assurance, collective investments and stockbroking), Travelling will
relevant legislation regulations and to drive quality assurance and compliance adherence in the PSG Adviser Adviser offices (long- and short-term assurance, collective investments and stockbroking), Travelling will
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls
meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls meetings / calls. In addition to call service levels, customer satisfaction and accuracy and quality on calls
implementation of process enhancements to improve quality & efficiency of the Unit Facilitates & process roll outs in the respective Visa Application Centre(s) Control & maintain Unit's expense budgets
getting necessary impound paperwork completed and assure that impounds are picked up in a timely manner Handle client account queries. Initiate follow up calls and correspondence with clients regarding outstanding
Banking, Sales, Insurance, Customer Service, or Call Centre environments.
regulatory monitoring specialist to complete high quality reviews and reporting in accordance with relevant implementation of a combined assurance approach across all Compliance Assurance. The role requires excellent Leadership Team. Key Performance measures • Provide assurance that Group Compliance are complying with all relevant
regulatory monitoring specialist to complete high quality reviews and reporting in accordance with relevant implementation of a combined assurance approach across all Compliance Assurance. The role requires excellent Leadership Team. Key Performance measures • Provide assurance that Group Compliance are complying with all relevant