Heidelberg Responding to customer callouts and field dispatches. Meeting with the customer to determine the nature nature of the service or repair. Conducting routine equipment servicing out in the field. Repairing equipment
include managing aftersales and site service records, handling customer complaints and inquiries, coordinating administrative support to the Spares & Site Services department.
Key Responsibilitie
ge aftersales and site service records and databases.
additional Certifications Tendering collaboration with Services Department, drawing office and co-workers Obtaining Site Experience on Winders Customer liaison Handing over meetings to Services Dept / Major Projects and
• Provide technical support to customers for the installation, commissioning, and use of ATESS products technical issues • Respond quickly to on-site service requests and provide support for product transformations Handle customer complaints and promptly complete product fault repairs • Visit key customers regularly their needs and equipment operation, and expand customer relationships • Major in electrical engineering
construction business in SA. Develop deep and trusting customer relationships that ensure access to growth opportunities Develop technical proposals / ideas and apply at customer site, including technical product qualification implement technical service and supply chain strategy to ensure long-term customer loyalty in line with process risks and liabilities Proactively pursue customer-driven innovations and new application fields community to develop long term relationships with key customer personnel. Leadership tasks ( for managers): Leadership
construction business in SA. Develop deep and trusting customer relationships that ensure access to growth opportunities Develop technical proposals / ideas and apply at customer site, including technical product qualification implement technical service and supply chain strategy to ensure long-term customer loyalty in line with process risks and liabilities Proactively pursue customer-driven innovations and new application fields community to develop long term relationships with key customer personnel. Leadership tasks ( for managers): Leadership
technical support.
providing online technical support. Maintenance of customer service levels in terms of on-time deliveries Maintenance workshop environment. Build, maintain, and manage customer relationships. Excellent communications Ensure that a professional approach is taken towards customer relationships. Management of warranties Meeting
is seeking a Projects Engineer to liaise with customers, coordinate and implement all administration as Carrying out sales visits at customers and providing advice/support to customers on a range of company products attempting to match customer needs with engineered solutions. Promoting service, spare parts, and contract reports and paperwork to satisfy company and customer requirements. Providing input to the Sales Team
our high standards of technical support and customer service. Respond to incoming calls and emails from authorizations in the company database Liaise with service providers, mechanics, and other stakeholders to