technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking. You
and integration deployments Logging and tracking tickets to external support Troubleshooting deployments
and Kafka environment Following up on incident tickets to make long term improvement The team operates
to manage code releases and work on issues and tickets.
Reporting and Doc
Proactive infrastructure monitoring and reporting. Ticket system required & AH support for users and
Proactive infrastructure monitoring and reporting. Ticket system required & AH support for users and
to manage code releases and work on issues and tickets. Reporting and Documentation: Draft reports and
through meetings, calls, and emails. Handling Tickets and Tasks with the responsibility for closing them
Troubleshoot and resolve operational and maintenance tickets within defined SLAs. Collaborate with consultants
post Go-live support. - Operations experience (ticket handling, problem, incident management) - Jira