calls and emails. Receiving, troubleshooting, resolving, and closing operational and maintenance tickets
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internal teams and external customers, helping to resolve complex network issues quickly and efficiently high-level technical escalations. Analyse and resolve complex problems that are escalated by team members and techniques. Ability to quickly identify and resolve problems affecting network performance and stability
lifecycle, change management) Resolve incident tickets Analyse and resolve problem tickets Experience with
tracked, and resolved in a timely manner. Conduct thorough regression testing when bugs are resolved. Write
strategies as needed. Work closely with teams to resolve impediments and obstacles. Continuous Improvement:
tuning. Debugging and Troubleshooting: Identify and resolve issues related to PL/SQL code and database performance
global stakeholders in a bigger feature team Resolving customer complaints quickly and efficiently Keeping
specific to leases and rentals are identified, resolved and managed in a timely manner. • Identify risks
specific to leases and rentals are identified, resolved and managed in a timely manner. • Identify risks