HEAD OFFICE IN CENTURY CITY, Receiving and logging calls Assisting end users via telephone and remote tools
Exposure to user experience design and human-centred analysis and design is advantageous. Knowledge
servers
for Governance and IT Risk Management within the Group. The IT Risk Manager will be actively involved in manage the Risk Acceptance and review process within Group Technology(SGT)– provide input and quality assurance meetings: Internal & External audit meetings Group IT Audit & Risk Forum meeting ISO forums Third
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities preferred but not essential Microsoft Active Directory, Group Policy, DHCP and DNS Excellent understanding of clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities preferred but not essential Microsoft Active Directory, Group Policy, DHCP and DNS Excellent understanding of
of the relevant Incident, Request or SRS on the Call TicketSystem) Assist to get new users operational network troubleshooting skills Service Management and Call Ticketing systems (E.g. CA UniCenter and BMC) Computer
how they want and manage everything themselves. We call it Freedom. About the Job No network is the same: the customers cloud-based PBX , troubleshooting call quality issues, or ensuring a smooth number porting months), you'll be sending lots of emails and be on calls that can take up a good chunk out of your day. This number porting requests: Taking inbound support calls. Proactively assisting customers with their questions willing to unlearn what you know when the situation calls for it. We're looking for people who have no problem
Description Who are we? Company Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data
operations within their dynamic Shared Service Centre. Collaborate with a high-performing team to enhance
Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance