Service Level Agreement Mean-Time-To-Respond time • Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time • Understanding each client's Service Level Agreement contract and adhering to the required
department, training academy and ensure the correct level of product knowledge and solutions, will report Department: Manage Technical Department Ensure high level of support to clients: Counter support, Telephonic
department, training academy and ensure the correct level of product knowledge and solutions, will report Department: Manage Technical Department Ensure high level of support to clients: Counter support, Telephonic
Mid Level IT Support Engineer (JB4422) Rosebank, Johannesburg Market Related Duration: Permanent Our looking for a highly skilled and motivated Mid Level IT Support Engineer to join their busy team. You advantageous. Duties and Responsibilities: Deliver second-level technical support to clients via phone, email, and infrastructure and server systems. Collaborate with Level-1 support engineers, project managers, and vendors verify with Kontak Recruitment. Deliver second-level technical support to clients via phone, email, and
Verify service performance against stated Service Level Agreements and present service performance metrics priorities and relevant IT information to appropriate levels within business. Act as an advocate business requirements capturing business requirements and producing high level technology requirements. Stakeholder Management actively manage expectations and monitor satisfaction levels. Provide technical / professional support to internal through the early phases of approval. Ensure high level technology impact analysis is provided to business
incoming calls within Service Level Agreement Respond to emails within Service Level Agreement Perform installation still maintaining high levels of accuracy. Ability to maintain supreme levels of ethical behaviour and
development skills using C#, Blazor and SQL at various levels. Requirements: Minimum of 3 years relevant work
business case to all business sponsors (i.e., C- level executives, technical partners, etc.) in support and work with stakeholders across all levels, including C-level. Excellent communication, networking,
processes and content improvement Manage OBS Inventory levels and pricing according to BU requirements Collaborate owned and partner sites Manage e-commerce inventory levels and pricing as per PM & SH requirements for a subset f customers to understand satisfaction levels Manage all CRM / direct communication deployment
processes and content improvement Manage OBS Inventory levels and pricing according to BU requirements Collaborate owned and partner sites Manage e-commerce inventory levels and pricing as per PM & SH requirements for a subset f customers to understand satisfaction levels Manage all CRM / direct communication deployment