liaise with end-user community/client via the Call Centre to assist with the resolution of more complex requests; requests; Facilitate inbound communication via the Call Centre during peak hours; Build good relations with the and sharing ideas on best practice in the Call Centre Service delivery; Maintain customer information
integrating peripheral devices, particularly cash acceptors and cash dispensers. Experience developing DLLs
for an IT Support Manager at their Distribution Centre in Centurion Efficient day to day running of the ideal candidate will have knowledge of Distribution Centre operating procedures and experience on the following
Collaborate closely with the 24/7 Response Centre to ensure seamless support for app users.
software development and environments like call centres and logistics.
Excellent English communication
Our client, a leading contact centre specialising in outbound sales, is currently seeking a Senior SQL/C#
product value and quality protecting resources like cash flow, assets, core competencies, morale, reputation
field - Work closely with the Network Operation Centre and major cloud platforms - Strong IT security
on status of environmental controls in the data centre. Assist with user account queries on the AS/400
accurately, to write and execute test cases using the centre tools and also do bug tracking, and integrate testing
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line reporting and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and an